【HCM】Technical Support Officer FP649 IT Support

Công ty:

Công ty IT của Singapore lĩnh vực Cloud Service

ĐỊA ĐIỂM LÀM VIỆC:

225 Hai Bà Trưng, P.6 , Q3, TP.HCM

Vị trí:

Technical Support Officer

MÔ TẢ CÔNG VIỆC:

• Handle level 1 of inbound call and email enquiries from customers
• Monitoring and support of Linux & Windows system on AWS cloud to customers
• Manage support cases to ensure issues are recorded, tracked, resolved and follow up are done in timely manner
• Rotating daily and nightly shifts
• And any other system related ad-hoc activities and assignment may be required by the company from time to time.

YÊU CẦU CÔNG VIỆC:

• Minimum High school with relevant experience / Certificate in Technical School / Diploma in IT
• Good written and communication skills
• Possess the strong sense of responsibility, initiative, and commitment to customer service
• Must be able to perform shift duty
• Experience with Linux / Windows Administration / Cloud (Amazon Web Services) will be an advantage

Remarks:
Working schedule : 5 working days/ week + 2 days off/week from Monday to Sunday (Candidate will be assigned any shift upon 2 weeks in advance notification). Working under Shift time :
• Shift 1 : 11pm – 8am (next day) – staff can work from home or
• Shift 2: 7am – 4pm – staff need to work at office or
• Shift 3 : 3pm – 0am – staff can work from home
Between each shift duty, there will be 1 hour for two shift duties’ staff to handover each other.

PHÚC LỢI:

Have Variable Bonus and 13th month salary
Company provides flexible benefits for claim up to USD300 /month